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Orders are placed on this website by creating a unique account with your own login and password. Create an account by using the “Login” link at the top of the page, then clicking “Register Here,” or at checkout, an account can be created from the information requested. When you return to this site, logging in will automatically recall your billing and shipping information. This allows A+R to provide a high level of security for your personal information, and for you to update your billing and shipping information and other useful data. It also allows you to keep track of your orders, update your billing and shipping information and other useful data. If you prefer not to create an account with us, you can place an order by phoning 800-913-0071 x1, between the hours of 9:30 and 4 p.m. PST, Monday through Friday.
A+R accepts Visa, MasterCard, American Express, Discovery. Wire transfers and Paypal are also available by special arrangement (please contact us at 800-913-0071 x1). Personal checks are not accepted.
Security is a priority, and A+R keeps several security measures in place to protect your personal data. We use SSL [Secure Sockets Layer] encryption technology for all pages on our website. Credit card information is never stored or kept on file. As a result, you will be required to re-input your credit card data each time you place an order with A+R.
On the final checkout page, a box is provided so that you can write a message to accompany your order. Your message will appear on the packing slip included in the shipment. The packing slip does not include pricing or payment.
Upon placing an order, an email will be sent to you confirming your order. A second email containing tracking will be sent to you once the order is shipped. You can also check the progress of your shipment by logging on to your account and going to View Orders.
If the item you want is on backorder, you will be notified within 48 hours from your order with the lead time (Friday, and some weekend and holiday orders might take slightly longer). At that time, if you choose not to wait and indicate so via a reply to our email regarding the delayed order, you are eligible for a complete refund. If we have any problems shipping any part of your order, we will typically contact you within 48 hours from the time of your order.
A+R does not offer live inventory status on its website at this time. Any furniture, lighting, rugs, flatware or other select products not available at the time of your purchase will be fulfilled by special order. You will be contacted by a representative with the lead times before any special orders are made, as well as provided any extraneous circumstances or charges related to your special order.
A special order is a product or option that A+R doesn’t usually stock because of the nature of the product (options such as upholstery or finish; customization; configuration; supply). Special orders can typically have a 2- to 12-week delivery time, depending on the product and circumstances. In the cases of furniture or lighting, special/custom orders require a signed agreement between the Client and A+R. A+R makes no representation on UL or any other US certification in its lighting. Cancellation is accepted only within 48 orders of receipt of payment, regardless of when the cancellation falls during the 7-day week. Cancellation request must be submitted in writing via email to orders [at] aplusrstore [dot] com, or by fax to 323-303-3523.
Special Orders are nonrefundable and non-returnable, unless Client receives order damaged from A+R or the vendor. A+R is not held responsible for loss, delay, damage or cost involved with any delay associated with the product shipment or delivery. A+R makes no implicit guarantee of delivery date or arrival times for Special Order purchases. However, A+R will make every effort to maintain a timely delivery of a Special Order within the time frame agreed upon and will undertake keeping the Client informed if any delays arise. Damages caused by shipping or some other unforeseeable circumstances before Client takes receipt, Client must notify A+R in writing and with photographs within 2 days of signed receipt of the order. A+R strongly advises inspection of the shipment for outward signs of damage before receiving and signing for the shipment.
Regulations and laws regarding taxation of merchandise, freight and handling are unique to state and province. Your shipping address determines the sales taxes estimated on your order which, if required, is applied at checkout. Sales tax calculations are subject to recalculation on the day your order is shipped. Orders with more than one shipping address will be charged sales tax according to specific ship-to destinations for the individual items. Sales tax is not collected on the purchase of Gift Cards. But purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.
Orders can be canceled within 24 hours of being placed and no later. Please contact us with your order number to cancel an order. For policies regarding Special Orders, please refer to that section.
Since passwords are hashed and we do not store the original, we will send you an email with a personal password reset link. On the Login page, click on "Forgot Your Password" link. The reset link will expire if not used within 24 hours.
Most orders totaling over $100, pre tax, qualify for complimentary shipping in the continental United States.
Sale items, returned purchases, trade or quantity purchases do not qualify for free shipping. Some special orders or bulky products, including furniture, rugs or lighting, can incur a shipping surcharge. Check the product page for further details.
Freight shipping includes only standard curbside delivery and does not include “white glove” service, inside delivery, or furniture assembly. In most instances, we may be able to arrange for “white glove” delivery; please email us at orders [at] aplusrstore [dot] com with your order number for more details. On orders shipping via freight, you will be contacted in advance to schedule a delivery window during weekday business hours.
Orders for in-stock inventory typically ship within 48 hours (Friday, and some weekend and holiday orders might take slightly longer). Shipment times on special orders and back order items vary. Please check product page or contact a representative for details. If we cannot ship within 48 hours we will inform you with the new shipment date via email.
Inventory levels or some special orders might make it necessary to ship partial orders. In those cases we will inform you by email of the shipment details. Shipment charges are not affected.
We normally ship UPS ground (average 5 working days). For faster service, UPS 3-day, 2-day and overnight options are available at check-out for the surcharge calculated.
A+R ships to most destinations worldwide. Exceptions are those locales where no postal infrastructure is in place or where the USA has placed export restrictions. A+R may not legally misrepresent the customs value of packages, nor are we responsible for customs charges levied by the customs of the destination country. We reserve the right to contact you for further information, and, in the case of large orders, we reserve the right to request a confirmation of your order in written, faxed or emailed form. Client-provided contact information must be correct at the time of transaction to process order.
We ship by International Priority Mail, which on average takes between 7-14 days depending on destination. While we have found this method of shipping to be the most reliable and cost effective, we are not responsible for delays caused by foreign customs or mail carriers. We will email tracking information at the time of shipment. This tracking information is accurate until the package leaves the USA. After that time delivery is dependent on the destination country's reporting. The USA no longer has "surface" or "economy" shipping rates. We can, by special arrangement, ship via Express Mail (USPS), FedEx, UPS, DHL and Air and Ocean Freight. Typically these methods are substantially more expensive and are best utilized for larger shipments. For details please email info [at] aplusrstore [dot] com
Our shipping costs are based on the actual shipping cost, plus a small fee for the preparation of customs documents. We do not make profit on our shipping. Generally speaking, it is most cost effective to group items into a single shipment. Shipping a single, inexpensive item is expensive relative to the cost.
Logging on to your account will allow you to view your order history. An email with tracking information will be sent when your order ships.
We strive to take care of customers fairly and reasonably; we hope you will be fair and reasonable with us, too. Most purchases can be returned for a full refund, less shipping fees, within 21 days from delivery date as long as product is in its original, unused condition and returned to us with the packing, inserts and tags in original, saleable condition. Purchases during the holiday season (November 14-December 24) can be returned with receipt until January 14 of the following year.
Returns or exchanges are NOT accepted on the following:
All returns require pre-authorization, and you are responsible for shipping costs associated with returning the product to A+R. Shipping charges assessed when placing an order should not be deduced as an estimate for return shipping costs. On substantial orders of more than $500 with free shipping and on orders of furniture, lighting or rugs, we reserve the right to charge a restocking fee. Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the same form as the original payment.
On International Returns, because of the extended shipping times, we will only accept returns from foreign shipments within 6 weeks of verified delivery. International returns do not qualify fro a refund of the original shipping costs.
Please email us at returns [at] aplusrstore [dot] com with the order number, details on the item(s) you want to return and the reason for the return. If you received the item as a gift and you do not have the order number, please provide your name and address. You should receive an email with instructions within 3 business days from the receipt of your request. Returns are processed according to terms listed in our policies. Gifts are refunded for a credit to be redeemed on the A+R website. If a shipment is shipped back to A+R as "Return to Sender," all shipping fees and any restocking fees assessed by the receiving warehouse will be deducted from refund.
We take every care to inspect and pack our products to ensure your order arrives in pristine condition. Please inspect your purchase upon delivery. If there is a problem with it, contact us at orders [at] aplusrstore [dot] com within five (5) working days of shipment receipt with a brief description and order number (a photograph of the damage is also appreciated). Please keep the damaged product, original packing material and merchandise tags until a replacement is arranged. In cases where the damaged product must be returned to A+R, you may have to provide supplementary packing materials if the original packaging has been compromised during the original delivery to you.
A+R is committed to protecting your privacy. To process a purchase on our site, we collect your email, shipping, billing and credit card information. Your credit card information is secure and we never keep your credit card information on file.
It might be necessary to contact you by e-mail or by phone to respond to customer service questions you have submitted, to address a problem affecting your order or your use of the Site, or to send you a confirmation message upon completion of the account registration process.
No. We will never sell, rent or disclose this information to any third party. A+R is committed to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers.”
We take every precaution to maintain security measures to protect the loss, alteration and misuse of the data in our possession. Orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. Passwords are encrypted, and payment details, such as credit card information is never stored. A multi-layer firewall-based security system protects this site and all user data.
There are 2 ways to discontinue receipt of the A+R newsletter. One is by using the "remove" functionality located at the bottom of the newsletter. Otherwise, please send an e-mail from the address you want to be unsubscribed from to info [at] aplusrstore [dot] com with "Unsubscribe" in the subject line. While you can decline sharing any information we request, please understand that this can limit our ability to help you with your order or service.
Because it’s the gift of possibilities. An A+ R Gift Card can be used to purchase any item at A+R. Simply click on the "Gift" category on the left-hand side of the main navigation bar. Select the the Gift Card option. On the Gift Card page, enter the amount of the card (from $5 to $5000). Choose electronic or mail delivery options. Fill in the To and From details, and any message for the gift card. If you opt to have your gift card delivered via post mail, you will have a chance to enter the gift message on the checkout page.You can also easily order multiple cards at once in multiple amounts. On the Gift Card order page, simply choose "Add a Card" to purchase additional cards. If you want to have the cards delivered via the post mail to different addresses, it is necessary to complete the checkout process for each recipient address.
We offer two A+R Gift Card options, too:
Electronic Gift Card
An e-card is for shopping our online store, and can be sent via email to the recipient with a personal message, or printed out and gifted that way. A virtual version of the plastic card is emailed to the recipient, and a copy is also sent to the purchaser. At the top of the email, readers will be asked not to delete the email because it is a gift card. If you or the recipient chooses to print it to have a hard copy, upon receiving the A+R Gift Card, you can simply print it out as you would any other email. But if you decide to delete the email, don't lose the print out! You will need the code to redeem the value.
Once the order is placed for an e-card, it is sent out immediately. To redeem gift credit, the lucky recipient simply enters in the numeric code on the e-card at checkout to redeem credit and process their gift purchase.
Plastic Gift Card
This hard version can be sent by post and used in-store only. Details on the backside of the card show how to redeem it. The plastic A+R Gift Card must be presented at the time of purchase, is not redeemable for cash, and cannot be replaced if lost, stolen, destroyed, altered or used without owner’s authorization. Balance queries can be made during in-store visit via the magnetic strip on the card, and cards must be protected like cash as cards and their value are not kept on file. Plastic cards are posted by USPS Priority Mail, and should arrive within 3-4 business days. If the value of the gift card is under $100, there is a flat $6 processing and delivery charge.
Gift cards are NOT interchangeable between our physical store and website store, so please choose wisely. Online gift card purchases are for use online only, and in-store card purchases are for use only in the physical store only.
If the total amount exceeds your gift card value, you will be prompted to supply your credit card details or use Paypal to satisfy the remainder on your purchase.
If your total purchase is less than the value, any unused balance will be stored in the cardholder's gift card account for use at a later date. To redeem or view a gift card balance, visit "my account" at aplusrstore.com.
No. The amount in your account is all yours, and to be applied toward a wonderful gift at A+R... just as the giver intended.
So long as the discount is sanctioned by A+R, yes. The A+R Gift Card can be used toward any and all A+R purchases. So knock yourself out.
Please contact us at orders [at] aplusrstore [dot] com if you encounter the following:
If your e-mail gift card is accidentally deleted or lost please contact us at orders [at] aplusrstore [dot] com. Do not forget to include any details pertaining to the gift card order, such as last name, first name, e-mail address and so on, so we can swiftly track down your order and get you a replacement card as soon as possible. As stated in our terms and conditions, we cannot be held responsible for a lost gift card or one that has already been used.