Help

ORDERING

SHIPPING

RETURNS

PRIVACY POLICY

ORDERING

How can I place an order?
Orders are placed on our website by creating a unique account with your own login and password. You can create an account either by using the "Login" link at the top of the page, then clicking "register here", or you can wait until you checkout, where an account will be created from the information requested. Next time you return to the site, logging in will automatically recall your billing and shipping information. This allows us to provide a high level of security for your personal information, and for you to update your billing and shipping information and other useful data. It also allows you to keep track of your orders, update your billing and shipping information and other useful data. If you do not wish to create an account with us, you can create an order over the phone by calling 310 392 9128 between the hours of noon and 7 p.m. PCT Tuesday through Sunday, or you can fax your order to 323 913 9051.

What forms of payment do you accept?
A+R accepts Visa, MasterCard, American Express, Discovery, and Money Orders. We do not accept personal checks. We love cash, however, if you are willing to visit our Silver Lake or Abbot Kinney shops in person!

How is my information secure?
A+R has many security measures in place to protect your personal data. We use SSL [Secure Sockets Layer] encryption technology for all orders and information transfers. All your personal information is stored in encrypted form at all times. We never store your credit card information on file. Instead, you will be required to re-input your credit card information each time you place an order with A+R.

How can I send a message with a gift?
On the final checkout page, a box is provided so that you can send a message with your order. If you have purchased a card, we can write the message in the card for you. If not, we will write it on a postcard, which will be included with your order.

How can I track my order?
An email will be sent to you confirming your order, followed by a second confirming shipment and with tracking information.

What if what I want is not available?
A+R import small quantities of products from many different countries, and so sometimes we may be out of stock of popular items. If the item you want is on back order, as indicated by special notice on the product page, you can still purchase the item and we will email you with an anticipated delivery time. If you wish to wait to purchase the item, contact us at and we will let you know when it is back in stock. If we have any problems shipping any part of your order, we will contact you within 48 hours from the time of your order.

What is a special order?
A special order is for a product or option that we don't usually keep in stock. Special orders usually have a two to three week delivery time (unless otherwise noted) and are returnable for store credit only, and they are subject to a 15% restocking fee.

Will I be charged sales tax?
Sales tax is charged to orders shipped in California residents only. Sales tax, if required, is applied at checkout.

Can I cancel an order?
Orders can be canceled within 24 hours of being placed and no later. Please contact us to cancel an order.

What if I forgot my password?
Click on link Forgot Password. Your password will be emailed to the address in our account file.

SHIPPING

How do I qualify for free shipping?
Most orders totaling over $100, pre tax, qualify for complimentary shipping. Some special orders or bulky products may incur a shipping surcharge. Check the product page for further details. Shipments totaling under $100 are calculated as follows:

  • $20 and under = $6 shipping
  • $20.01 to $40 = $8
  • $40.01 to $50 = $10
  • $50.01 to $75 = $14
  • $75.01 to $100 = $18

Sale items and returns do not qualify for free shipping.

How quickly will my order ship?
Typically, orders ship within 48 hours. Shipment times on special orders and back order items vary. Please check product page for details. If we cannot ship within 48 hours we will inform you with the new shipment date via email.

What about partial shipments?
Sometimes it might be necessary to ship partial orders. In those cases we will inform you by email of the shipment details. Shipment cost is not affected.

How can I get it faster?
iWe normally ship UPS ground (averages five working days). For faster service, UPS three-day, two-day and overnight options are available at check out for a surcharge. If you need expedited shipping, please tell us your requirements in the box provided on the final checkout page. We will contact you with details of shipping rates for the service you have requested.

Do you ship internationally?
We do ship internationally. Contact us at for rates. International shipments are nonreturnable.

How can I track my order?
Logging on to your account will give you the option to view your order history. An email with tracking information will be sent when your order ships.

RETURNS

What is the policy on returns?
Purchases can be returned for a full refund, less shipping, within 14 days from delivery date as long as product is in its original condition and returned to us with the original packing, inserts, tags etc. Returns are not accepted on bedding, skin care products, personal pleasure objects, intimate apparel and special orders. All returns are subject to A+R terms of use and we are not liable for the shipping charges. Exchanges are not accepted, but a product can be "exchanged" by returning it to us for a refund and then re-ordering the product online.

How do I return an item?
Email us at with the details of the item(s) you want to return and the reason for the return and we will happily process your return. You should receive an email with instructions within 7 days from the receipt of your request. If you received a gift from the A+R website, your gift will be refunded for a store credit.

What if the product arrives damaged?
We take every care to inspect and pack our products in an effort to ensure it arrives in a pristine condition. If by any chance damage does occur, please contact us immediately via email at within five working days of shipment receipt to arrange for a replacement. Please keep the original item and all packing material.

Privacy Policy

What is your privacy policy?
A+R is committed to protecting your privacy at all times. While we collect your email, shipping and credit card information in order for you to make a purchase at our site, we will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times and we never keep your credit card information on file. We may notify you by email about special offers, events and products we think you would want to hear about. If you do not wish to receive A+R correspondence, please contact us at .